Announcing our new video conferencing platform

We’re excited to announce the all new video conferencing platform to ensure a smoother experience for you. All sessions starting June 18, 2024 will automatically be upgraded to this new platform. Here’s what you can look forward to:

New waiting room

Skip the confusion of coordinating calls—simply enter the waiting room and await your therapist to start the session. No more waiting for each other to initiate the call.

Check your tech setup

Before joining the session, take a few moments to ensure that your camera, microphone, and speaker are working properly. You can also check your internet connection to ensure a seamless experience.

In-session chat

Want to share an external link with your therapist? We got you covered, you can now seamlessly chat during the session. Need to share a picture or file? You can do that too.

Screen sharing

What better way to ensure that both you and your therapist are on the same page than through screen sharing? With this feature, you can easily share your screen during your sessions.

And as always, we are secure, private & HIPAA-compliant

Privacy, Confidentiality and Security is in our DNA and as always we have ensured compliance with the Health Insurance Portability and Accountability Act (HIPAA). Have your sessions with the assurance that your data is secure and private.

Try the new telehealth platform!

Simply refresh the web app or update to the latest version v4.15.0 on mobile. Look forward to the enhanced experience in your next session starting from 18 June.

Find a therapist

We hope this upgrade provides you with a smoother and hassle-free experience. We have more features baking in the oven to provide you with the best care possible. Please don’t hesitate to reach out anytime if you have any feedback.

Warmly,
MindFi Team